Ask a question about the heat pump grant
Air Source Heat Pump Grant is an independent guide to the Boiler Upgrade Scheme, published by SEO-DONS LTD. It is not a government service and cannot apply for a grant. Ask about your own situation and we answer by email.
Questions we can help with
- Whether your property, heating and plans fit the grant's rules.
- Which amount applies, including the £9,000 rate for oil and LPG homes with no mains gas.
- What a line on a quote means, or what Ofgem's email is asking.
- What a refusal means and who can ask for a review.
Before you send it
- Asking costs nothing and applies for nothing.
- We answer by email. No one will phone or visit.
- We are not Ofgem or an installer, so there is nothing to sign up to.
Make the answer specific
Grant questions turn on a few facts. Tell us which nation the property is in, who owns it, what heats it now, whether there is a mains gas connection (a capped or clamped meter counts), what you plan to fit, and how far you have got: no quote yet, a quote in hand, an application made, or a voucher issued. If an installer has quoted, the grant line and the total are enough; you do not need to name the firm.
If your question is about an application already in progress, we can explain the rule that applies, but we cannot see or change anything on Ofgem's system. Your installer can tell you where the application stands.
If you just want to know which rule fits, the grant checker answers in four questions without sending anything anywhere. The official rules are on GOV.UK.
Common questions we receive
Most questions fall into a few groups. People with oil or LPG heating ask whether a capped gas meter rules out the higher rate (it does). Landlords ask whether a let counts (it does, and the landlord applies). People who have had a boiler fail ask whether they can fit first and apply later (they can, within limits, but the risk of refusal moves to them). And people who searched for a boiler grant ask whether this scheme pays for a new gas boiler (it does not). If your question is one of these, the linked pages answer it in full; if it is not, send it below.
Your question
Only your name, email and postcode are needed; the rest is optional.
What happens next
- Your question goes to SEO-DONS LTD, the publisher of this guide.
- We answer by email and point you to the GOV.UK or Ofgem rule behind the answer.
- Nothing you send applies for the grant or commits you: only an MCS certified installer can apply.