Contact the publisher
The form at the foot of this page is the only way to reach us: there is no phone line. Messages go to SEO-DONS LTD, which publishes this guide, and we answer by email.
Please note what we cannot do. We are not Ofgem and cannot look up, change or chase a grant application. For anything about an application already made, contact your installer first, and Ofgem through its own website if needed.
Useful things to send
- A question about the grant and your home. Say what heats it now, who owns it, whether it has mains gas (including a capped meter), and what you plan to fit.
- A correction. Name the page and the rule or figure, and link to the GOV.UK or Ofgem page you are relying on.
- A complaint about this site. Tell us what was wrong and we will look into it.
What happens next
- Your message reaches SEO-DONS LTD.
- We answer by email, pointing to the official rule behind the answer.
- If a page was wrong, we correct it and update the date it was checked.
About the answers
Answers explain how the published rules apply to what you have told us. They are not a decision on a grant, which only Ofgem makes after an MCS certified installer applies. Where your question depends on something only an installer or Ofgem can establish, such as whether a gas meter point is recorded at the property, we say so and suggest who to ask.
Corrections we have made
Grant rules moved several times in 2026: the EPC requirement went, air-to-air heat pumps came in, a higher rate for oil and LPG homes opened, and heat batteries were added to the law. When a reader points to a change we have missed, we check it against the regulations and Ofgem's guidance, correct the page and change its checked date. The official pages remain the final word: GOV.UK and Ofgem.
The company
Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. The company record is on Companies House. This site does not install or sell heat pumps and is not a government body or scheme administrator.
Write to the publisher
For a question about the grant and your home, a correction to a page, or a complaint. It reaches SEO-DONS LTD, and the answer comes by email.
What happens next
- Your question goes to SEO-DONS LTD, the publisher of this guide.
- We answer by email and point you to the GOV.UK or Ofgem rule behind the answer.
- Nothing you send applies for the grant or commits you: only an MCS certified installer can apply.